Effective date: 9 September 2026

Privacy Policy

Welcome to Stack & Supper House. This privacy policy explains how Stack & Supper House collects, uses, and protects your personal information when you visit our website or interact with our venue in Brisbane City.

We are committed to protecting your privacy and handling your information responsibly. This policy applies to information collected through our website, phone calls, emails, and in-person interactions. By using our website, you agree to the practices described in this policy.

Information We Collect

We collect information that you voluntarily provide to us, as well as some information automatically collected when you use our website.

Contact details: name, email address, phone number, and any message content when you contact us.
Reservation details: date, time, number of guests, and any special requests for dining or poker room visits.
Technical data: IP address, browser type, device information, and pages visited, collected via cookies and analytics.
No financial information: we do not collect any payment details or financial information.

How We Use Your Information

We use your personal information to provide and improve our services, respond to your enquiries, and manage reservations.

Respond to enquiries: to reply to your messages and booking requests about our restaurant, poker room, card lounge, or poker tables.
Manage reservations: to coordinate your visit and communicate with you about your dining or offline poker experience.
Improve our website: to understand usage patterns and make our venue information clearer and easier to navigate.
Comply with legal obligations: to meet Australian legal requirements and protect our rights and safety.
No unsolicited marketing: we do not use your information for marketing purposes without your explicit consent.

We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who assist us in operating our website and business, under strict confidentiality agreements.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Secure servers and encrypted connections (SSL) for data transmission.
Restricted access to personal information to authorised personnel only.
Regular review of our security practices.
No method of transmission over the internet is 100% secure, but we strive to protect your information.

Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic.

Essential cookies: necessary for the website to function properly.
Analytics cookies: help us understand how visitors interact with our site, using aggregated and anonymised data.
Browser controls: you can control cookies through your browser settings, but disabling them may affect site functionality.

For more details, please see our Cookie Policy.

Your Rights

You have the right to access, correct, or delete your personal information held by us, subject to legal exceptions.

Access: request a copy of the personal information we hold about you.
Correction: request correction of inaccurate or incomplete information.
Deletion: request deletion of your personal information, where applicable.
Objection: object to processing in certain circumstances.
To exercise these rights, please contact us using the details below.

Age Requirement

This website and our venue are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age.

If we become aware that we have collected personal information from a minor, we will delete it promptly. Our poker offerings are strictly for adults in a face-to-face, offline setting. Please do not provide personal information if you are under 18.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new effective date.

We encourage you to review this policy periodically. Material changes will be highlighted on our website. The effective date at the top of this policy indicates the latest revision.